Help
Frequently asked questions
Straight answers about ordering, shipping, and returns. If something is not covered here, write to hello@milomart.shop.
Ordering
Where can I buy MiloMart products?
MiloMart sells on Amazon first, and on milomart.shop. When a product is available on Amazon, its page here shows a Buy on Amazon button that opens the listing. You can also order it directly here through our secure checkout.
Direct ordering on milomart.shop is not open yet. Use Notify me on a product page and we will email you when it opens.
What is the difference between an Amazon order and a direct order?
Orders placed on Amazon are processed, shipped, and supported by Amazon under Amazon’s own shipping and return policies, and are managed from your Amazon account.
Orders placed on milomart.shop are processed by MiloMart, with checkout and payment handled by Shopify, and follow our Shipping Policy and Return Policy.
Which payment methods do you accept?
Checkout on milomart.shop is handled by Shopify. The payment methods available to you are shown on the checkout page. MiloMart never sees or stores your full card details.
Is sales tax charged?
Where sales tax applies, it is calculated at checkout based on your shipping address, before you pay.
Shipping
Where do you ship?
Direct orders ship within the United States, covering . Direct orders will ship within the United States. The exact coverage will be listed in our Shipping Policy before ordering opens. International shipping is not offered yet.
How long does processing and delivery take?
Orders are prepared within business days, Monday to Friday, excluding U.S. public holidays.
Standard delivery usually takes business days after dispatch. Carrier estimates are not guaranteed.
Processing times and delivery estimates will be published in our Shipping Policy before direct orders open.
How much does shipping cost?
Standard shipping is , or free on orders over . The exact cost for your order is shown at checkout.
Shipping rates will be shown at checkout and listed in our Shipping Policy before direct orders open.
How do I track my order?
For direct orders, a tracking link is emailed once your parcel leaves the warehouse. Amazon orders are tracked in your Amazon account.
Returns
Can I return an item?
Unused items in their original packaging can be returned within days of delivery, with proof of purchase.
Our return terms will be finalized in the Return Policy before direct orders open.
Amazon purchases are returned through your Amazon account, under Amazon’s return process.
What if an item arrives damaged or incorrect?
Email hello@milomart.shop with your order number within days of delivery, and include photos where possible. We will replace or refund it.
Products & contact
How do you choose products?
We review real samples before anything is listed. Read how in our Product Standards.
How can I contact MiloMart?
Email hello@milomart.shop or use the contact form. We aim to reply within business days.