Legal
Return Policy
Draft notice. This policy is a working draft. Highlighted items are still being confirmed, and the final text will be reviewed by qualified counsel before launch. It is not legal advice.
Last updated: [Date]
Pre-launch: direct ordering is not open yet, so no returns are being processed here. The terms below will be finalized before direct ordering opens.
Return window
We accept returns within [X] days of delivery for items that are unused and in their original packaging, with proof of purchase.
How to start a return
Email hello@milomart.shop with your order number and the reason for the return. We will reply with instructions and a return address.
Return shipping
Return shipping is [paid by the customer / covered by MiloMart] unless the item arrived damaged, faulty, or incorrect, in which case we cover it.
Refunds
Once a return is received and checked, refunds are issued to the original payment method within [X] business days. Original shipping charges are [refundable / non-refundable].
Exchanges
Exchanges are handled as a return plus a new order, so you receive the replacement as quickly as possible.
Damaged or incorrect items
Tell us within [X] days of delivery and include photos where possible. We will replace the item or refund it.
Amazon orders
Returns for purchases made on Amazon follow Amazon’s return process and should be started in your Amazon account.